My order arrived damagedUpdated 2 years ago

We are truly sorry for this inconvenience! As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. 

If your order does not include Route Protection Plan, we ask that you reach out to [email protected] with a photo of your damaged items/package and we will further assist you.

If your order does include Route Protection Plan, we ask that you follow the necessary steps to file a claim with Route. You can file your claim here; Resolve Center (route.com).