ShippingUpdated 9 months ago
Countries we ship to
If your country is not on this list, please note that we are working on expanding our reach!
Estimated shipping times
It's important to note that shipping time is not included in our processing time. Once your order is fulfilled, it will be shipped with the shipping method selected at checkout.
All orders are subjected to our processing times prior to our shipping times.
The outbound shipping fees are non-refundable, as they are utilized to cover the costs associated with the chosen shipping method.
Shipping costs
Shipping costs are calculated based on the weight of the package, as well as the distance it needs to travel. We strive to offer fair and competitive shipping rates to our customers while ensuring the safe and timely delivery of our products.
US domestic orders can qualify for free shipping on orders that reach a subtotal of $99. This is before taxes and shipping fees.
Our minimum shipping fee for international orders is $10 US dollars per package.
Please note our free shipping codes are only eligible for standard shipping up to $14 for all domestic orders placed inside the U.S.
All outbound shipping fees are non-refundable.
Address Verification/Return to Sender
If our system identifies an address issue on your order, we will do the following:
- Email the customer regarding their address issue.
- Customer will have up to 7 days to respond and verify/correct their address.
- If we receive no response in those 7 days in order to expedite the customer receiving their package, we will send it out to the address provided on file.
In the event that a customer contacts us regarding a fulfilled and shipped package more than 7 days after the initial shipment, we must allow for a waiting period until the package is delivered before taking any further action.
In cases where a package is returned to us and a new address is provided, we will resend the package to the new address.
However, if the customer fails to provide an alternative address and we do not receive a response within 7 days of our initial outreach, we will initiate a refund of the order, deducting outbound shipping and Route Protection costs which are non-refundable.
If a customer provides an outdated shipping address during checkout and fails to update it before shipping, we cannot be held responsible for reimbursement or providing a replacement.
In situations where a package has been successfully delivered to an incorrect address on file but not received by the customer, it is the customer's responsibility, and no refund will be provided.